Customer Support



Mobixell is a global company with installed mobile multimedia and advertising solutions worldwide.

Customer Support is available 24/7, to provide needed information and to support delivered products.

Mobixell's support is available via headquarters or via the regional offices and makes use of Web-based tools as well as advanced computerized ticket handling and monitoring systems.

The Customer Solutions group includes numerous experienced Field Application Engineers, dedicated to customer satisfaction. When needed,they communicate directly with Mobixell's R&D experts for fast, problem-free solutions.

A vast knowledge base, including professional documentation,is always at our engineers' disposal.

Mobixell's management and employees are dedicated to ensure that customer satisfaction is a key guideline for every company activity.

Customer Technical Support Potal

Login to Mobixell's Customer Technical Support (CTS) system

Note: Customers are advised that in an emergency situation,CTS ticket entry should be followed by a phone call to Mobixell's emergency service number.Download CTS User Guide

Phone

If you have issues of immediate concern call our 24/7
Emergency Support:

Mobixell Americas and Middle East: +1 866 4130318

Mobixell Europe, APAC and rest of the world: +972 9 7760132

Additional local numbers:

 

1. Greece : 1-800-972-123-023

2. Germany:1-800-182-174-0

3. Austria: 1-800-296-167

4. France: 1-800-903-037

5. UK & North Ireland: 1-808-234-809-3

6. Italy: 1-800-788-531

7. Netherlands: 1-800-022-529-6

8. Switzerland: 1-800-563-662

9. Cyprus: 1-800-954-81

10. Australia: 1-800-018-371

Email Support: support@mobixell.com

 

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Jan 31, 2012
Subscribers Hold Network Operators Responsible for Mobile Video Quality
Feb 27, 2012


February 2010 XL Indonesia:
"Mobixell's solutions will ensure that we continue to provide excellent mobile user experience, as the popularity of feature phones and smart phones continues to grow. Mobixell Seamless Access enables new exciting opportunities for subscriber services and revenue generating options." ...Rudy Wiryadi, VP IT Development and Operation of XL

April 2010 Swisscom: 

Mr. Volker Dietzel, Head of TV& Portal Development "Video accounts for about 60% of all mobile internet and data traffic, and currently is one of our most significant revenue streams.  We were impressed by Mobixell's video  solutions and expertise which allows us to provide best quality mobile video and TV services to our subscribers, no matter where they are or what device they are using; we rely on the flexibility and performance of the Mobixell platform to enable us to further extend our rich media services to our subscribers."

 

Mar 2010 Cellcom: 

Mr. Isaiah Rosenberg, Engineering VP, "We are focused on delivering the optimal variety and quality of video for our mobile users, whilst reducing expenses.  Mobixell's Videon scores in all these areas, allow us to capitalise on the growing demand for mobile video services whilst keeping costs under control."
Nov 2008 Mauj: Mr. Manoj Dawane, CEO "We are pleased to be joining forces with Mobixell to enable us to fulfill our strategic aims of enhancing our mobile advertising capabilities. The mobile advertising opportunities are huge in the Indian market which now has 420 million mobile subscribers. We are looking to capitalize on this with a cutting edge solution that will ensure we can manage the advertising inventory of operators as effectively as possible. This partnership combines our expertise in mobile advertising in the region with Mobixell's advanced technology solution which makes for a powerful proposition for operators and brands."

June 2008 Swisscom: "Major sporting events typically require dealing with peaks of cellular traffic as high volumes of people gather in one area, all using their phones for a variety of different services. Swisscom recognises the importance of providing its customers with the best service quality possible, and by working with Mobixell, has ensured that this will remain the case during June's European football tournament and the Olympics..." Swisscom's spokesperson Christian Neuhaus said