Customer Support | Mobixell



Mobixell Customer Support is available 24/7, to provide needed information and to support delivered products.

Mobixell's support is available via headquarters or via the regional offices and makes use of Web-based tools as well as advanced computerized ticket handling and monitoring systems.

The Customer Solutions group includes numerous experienced Field Application Engineers, dedicated to customer satisfaction. When needed,they communicate directly with Mobixell's R&D experts for fast, problem-free solutions.

A vast knowledge base, including professional documentation, is always at our engineers' disposal.

Mobixell management and employees are dedicated to ensure that customer satisfaction is a key guideline for every company activity.

Customer Technical Support Portal

Login to the Mobixell Customer Technical Support (CTS) system

Note: Customers are advised that in an emergency situations, CTS ticket entry should be followed by a phone call to the Mobixell emergency service number.

Download CTS User Guide

Phone

For issues of immediate concern call our 24/7 Emergency Support numbers:

 

Canada
1 866 422-3433 (Toll-Free) 		New Zealand
+44 175 344 7448
Czech Republic
+44 175 344 7448 		Norway
+44 175 344 7448
Finland
+44 175 344 7448 		Poland
+44 175 344 7448
France
1 800 903037 (Toll-Free)		 Philippines
1 800 972-0027 (Toll-Free)
Germany
1 800 1821740 (Toll-Free)		 Russia
810 800 2108 1972 (Toll-Free)
India
1 800 9721024 (Toll-Free)		 Singapore
1 800 972-1103 (Toll-Free)
Indonesia
+44 175 344 7448		 Slovakia
+44 175 344 7448
Ireland
808 234-8093 (Toll-Free)		 Spain
900989726 (Toll-Free)
Israel
+44 175 344 7448		 Switzerland
1 800 563662 (Toll-Free)
Italy
1 800 788531 (Toll-Free)		 Thailand
+44 175 344 7448
Kenya
+44 175 344 7448		 Turkey
+44 175 344 7448
Latin America/Caribbean
+1 866 422-3433		 United Kingdom
808 234-8093 (Toll-Free)
Malaysia
+44 175 344 7448		 United States
1 866 422-3433 (Toll-Free)
Netherlands
1 800 022-5296 (Toll-Free)



Email Support: support@mobixell.com

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Jun 13, 2013
Mobixell Awarded 2013 HP Communications Interoperability Partner of the Year
May 13, 2013


Rudy Wiryadi, XL Indonesia:

"Mobixell solutions will ensure that we continue to provide excellent mobile user experience, as the popularity of feature phones and smart phones continues to grow. Mobixell Seamless Access enables new exciting opportunities for subscriber services and revenue generating options."

Volker Dietzel,

Swisscom:


"Video accounts for about 60% of all mobile internet and data traffic, and currently is one of our most significant revenue streams.  We were impressed by Mobixell's video solutions and expertise which allow us to provide best quality mobile video and TV services to our subscribers, no matter where they are or what device they are using; we rely on the flexibility and performance of the Mobixell platform to enable us to further extend our rich media services to our subscribers."

Isaiah Rosenberg, Cellcom:


"We are focused on delivering the optimal variety and quality of video for our mobile users, whilst reducing expenses.  Mobixell Videon scores in all these areas, allowing us to capitalise on the growing demand for mobile video services whilst keeping costs under control."

 

Manoj Dawane, Mauj:

"We are pleased to be joining forces with Mobixell to enable us to fulfill our strategic aims of enhancing our mobile advertising capabilities. The mobile advertising opportunities are huge in the Indian market which now has over 420 million mobile subscribers. We are looking to capitalize on this with a cutting edge solution that will ensure we can manage the advertising inventory of operators as effectively as possible. This partnership combines our expertise in mobile advertising in the region with Mobixell's advanced technology solution which makes for a powerful proposition for operators and brands."

Christian Neuhaus, Swisscom:

"Major sporting events typically require dealing with peaks of cellular traffic as high volumes of people gather in one area, all using their phones for a variety of different services. Swisscom recognises the importance of providing its customers with the best service quality possible, and by working with Mobixell, has ensured that this will remain the case during June's European football tournament and the Olympics..."